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Do you have a question about basement waterproofing, foundation repair or basement finishing? Would you like to find out more about The Basement Guys®?
Answers to many of our customers questions are right here for your convenience. If you have additional questions or comments, please call us at 1-866-7-NOW DRY or email us today!
The Basement Guys® are a full-service company. What is included in full-service?
See Answer >>
The Basement Guys® are a full-service company because of the numerous services we provide beyond waterproofing and foundation repair. We are your one-stop shop. View our list of residential and commercial services by clicking.
My basement is finished. Will it be ruined after the work is complete?
See Answer >>
There is minimal disruption to your basement. In a majority of cases, we can revitalize a finished basement, and since we clean up all of the mess, you can use your basement as soon as work is complete.
Will my homeowner's insurance cover the cost?
See Answer >>
Unfortunately, in most cases homeowner's insurance will not cover the cost.
I just bought a house and discovered a problem. Do I have any recourse against the previous owner?
See Answer >>
Absolutely. The disclosure statement should have reflected the problem and if the previous owners were aware of the problem, they are obligated
to fix it. You can discuss this with one of our representatives and then your attorney. Additionally, if you are selling a house, you have to fix the problem prior to selling the house.
Can work be done during the winter?
See Answer >>
Work can be completed year round.
How long after I call will the job start?
See Answer >>
Our response is always: "when do you need the job completed?" We are flexible to accommodate our customers' needs. We will work nights and weekends to complete your job should you need work done in a certain timeframe. In non-emergent situations or rushed timeframes, we will assess your basement and determine the course of action needed. Because we work consecutive days your basement can be finished in as little as one week.
Will the waterproofing get rid of the mold?
See Answer >>
To get rid of mold you need to eliminate the moisture. No company can guarantee the elimination of mold. However, we do eliminate the cause of mold, which is moisture, as well as address the symptoms such as odors.
How much of a mess will I be left with?
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There is minimal clean up required by the homeowner. The Basement Guys® do their best to clean for you.
Is the warranty transferable?
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Yes, the warranty is fully transferable to the next homeowner.
What makes The Basement Guys® better than the competition?
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The Basement Guys® provide full custom solutions for your unique needs. Our services and products are not one-size-fits-all. We assess your situation and provide the services to remedy your problem.
What if I have a problem after the work has been performed?
See Answer >>
We will take care of it for you. In the rare instance you have a reoccurring problem, your warranty covers all work performed.
Is financing available?
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Yes. We offer financing for almost everyone. For more information please see the financing section of our web site. We also accept all major credit cards.
How much of a down payment is required?
See Answer >>
Although the amount varies from job to job, we will work with customers regarding the minimum down payment. We do require a minimum down payment as a good faith deposit, but unlike our competition, half of the cost down is not required.
What if I have to be at work while my basement is being fixed?
See Answer >>
All work is done by The Basement Guys® employees.The Basement Guys® are licensed, bonded and insured. We can assure you that we have chosen our employees for their skills as well as integrity.
FREE ESTIMATE >>
One of our Basement Professionals will visit your home to provide a free, on-site evaluation and a free written estimate.
PRICE GUARANTEE >>
If you obtain a lower price for basement waterproofing or basement finishing, with the same features and benefits as The Basement Guys®, we will match the proposal and take off an extra $500!
FINANCING AVAILABLE >>
We provide financing at competitive rates for homeowners and businesses. Call us to learn more or download and complete our financing application.
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